Frequently Asked Questions

Everything you need to know about your Imperium shopping experience.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Returns are free for domestic customers, and refunds are processed within 5 business days of receipt.

How do I ensure I choose the right size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

What payment methods do you accept?

Imperium accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Where are Imperium garments manufactured?

We partner with ethical factories in Italy and Portugal that prioritize sustainable practices and fair labor conditions to ensure the highest quality craftsmanship for our collections.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.